Pharmacists & Customer Service – When Is Enough Enough?

I was in a retail pharmacy today because a patient had an “incident” with a pharmacist which all stemmed from what turned out to be a simple misunderstanding but also a huge failure to communicate properly. I don’t think either one was to blame really, the pharmacist was trying to help and was trying to be diligent but the patient was frustrated for a number of reasons…the combination turned out to be a problem for both. The patient decided to bring hell and high water upon the pharmacist and the pharmacist just eventually shut down.

Enter me… I’m not sure which part I was intended to play, but I was either hell or high water… Anyway, after sorting through both sides of the story, hearing each person out, and then calming the brewing storm. It all got me thinking… Should regulatory agencies be responsible for enforcing customer service? Pharmacists today are more frustrated than ever (okay, that’s a bit of an assumption seeing as how I was never a pharmacist in the olden days, but work with me). Then there are the corporations on the other hand. They are trying to be more accessible now to us mere mortals, and always asking for “feedback” from their customers. I have heard that for every instance of positive feedback given there are something like 26 instances of negative feedback given, so obviously (if these stats are anywhere near accurate) then we’re sunk!

Okay I know those stats may be way off but my point is this – is it fair or right that a patient can or should take what may simply be a matter of customer service to a regulatory agency and expect them to take punitive action against a licensed practitioner?

My thoughts: Well, if it is something that is interfering with patient care and could potentially be a violation of the law, then yes of course! But what if they are just abusing a system that was meant to be more than just a mediator between patient and pharmacist? Who is out there regulating the patients who take advantage of the system? Now don’t get me wrong, I love my patients and their health, safety and welfare is my priority, but I doubt that any medical practitioner can say that they have not come across one or two that are just “not right”. Those are the ones that I wish could be “regulated”, if you will.

 

Amazon FBA – Things Are Looking Up

I know its been a while since I last mentioned anything about my forays in the world of online selling but I’m still chugging along, working at it. I finally decided after about a three month stretch of paying more in eBay fees than I was actually making to change things up. my goodness, eBay is such an addiction for me, it’s not even funny anymore. At first I thought I would just walk away altogether but now they have this thing where if you don’t own an eBay store (I did own one before but it wasn’t profitable… Or at least, I didn’t wait long enough for it to become truly profitable) you can sell up to 50 items on auction.

I know the people who sell successfully on eBay must work very hard at it, but the honest truth is that the effort it will take for me to be just as successful as some of them just doesn’t seem to be possible for someone (moi) who is working full time during the day for an employer. but like I said, the site is like an addiction for me so I had to weigh the pros and cons.

Pros for me:

  • No fees until and unless your item sells
  • …Okay, I guess that’s the only pro for me, but it’s a huge one!

Cons for me:

  • Auctions only last 7 days so I can’t exactly “set it and forget it” for months on end
  • I think I would have to focus on inventory that are fast-movers and the “gotta-have-it-now” type of things
  • Did I already mention that the auctions last for 7 days only? So if the person who wants what I am selling logs onto the site the day after my listing ends, but the day before I re-list it…well, there goes that sale…

So long story short, the one pro far outweighed the three, yes, I count them as three, cons. Now I just do the auctions. Yes, it’s a lot of effort, and no I don’t feel pumped to list every week, talk less of every day, but when I do, OMGoodness, you just can’t beat the rush of a good old bidding war as the clock starts to count down.

The bottom line though is that eBay for me is most definitely NEVER going to be a major income earner. Let’s face it, going at the rate I’m going, it will not replace a pharmacist’s salary. It’s fun play money though.

But then, there’s my other online selling baby – Amazon. I love, love, love selling on Amazon because I use their FBA program and they do ALL the work for me! Well, not ALL of it, but most of it. I just find things for them to sell on their marketplace, and get this, now they even send emails telling me what to look for and send to them to sell on their website on my behalf! No, I’m not special, I believe everyone who sells on Amazon gets these email notifications for products in the categories you have a history of selling on.

So Amazon is where I have been focusing most of my energy now as far as my online selling forays go, that is. I put in the hard work up front, ship the stuff to them and then just wait for them to tell me as they ship out the items I have sold. So I am so proud of myself today because I am sending in seven boxes of stuff to their various fulfillment centers tomorrow.

 

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These are my “shipments” as they call them in the world of ecommerce ;)

Pharmacists Around The World

I don’t know if it’s just a “me” thing, but I get very excited when I find that I have something in common with people I didn’t know I had anything in common with. Last year I went to Turkey and Greece (side note: I would highly recommend that anyone who has the inclination to visit one or both countries do so. More so Turkey than Greece though… Only because Greece is in a not-so-great situation right now. on the plus side, I got to join in one of the demonstrations in Athens! Okay, I have digressed.) While we were in Greece our tour guide felt the need to point out almost every pharmacy we happened to drive past, denoted by a green cross (and no, I didn’t tell her I was a pharmacist). Initially I was tickled by it, but then I thought it was rather odd after a while.

foreign pharmacy, pharmacists around the world, foreign pharmacistsBut then before I knew it, I was looking out for all the pharmacies in the vicinity and craning my neck at every turn to make sure I didn’t miss one someone else pointed out. Suddenly, I realized that I felt a sort of kinship with this tribe of apothecaries in a foreign land… I wanted to associate myself with them, I wanted them to also be able to relate to me. I became that strange tourist taking pictures of places, people and things that the National Tourist Board never intended to be representative of a good time in their country. The Turkish people (I wonder if I can call them Turks since I now feel as though I am one with them after having visited their land) were super-gracious. Everyone seemed not only happy to display their wares but actually thrilled to appear in pictures they would ever see on the replay screen of my digital camera. The Greeks, not so much, but some did indulge this over-enthusiastic tourist.

So you know how people organize trips like Holy Land tours and such? I wondered if any other pharmacist would be down for world pharmacy tours. not that I mean to elevate pharmacies to the level of any holy land for sure, but I just wondered if any other pharmacists out there feels the same strange affinity for pharmacies that I discovered I have. My guess is no. So I went trolling for pictures of other pharmacists around the world and here’s what I found:

I love how neat this guy’s supply is on the shelf behind him. One can tell that he obviously hasforeign pharmacists, foreign pharmacies pride of ownership of this pharmacy. Many-a-pharmacy I have laid eyes upon have not been anywahere nearly as well-organized as this guy’s store. Now that I think about it, it’s probably called a chemist. After all, that’s what just about everyone else outside of the U.S. calls their pharmacies. Pharmacists are chemists come to think about it… I mean, we have to know a lot of chemistry in order to understand how drugs work, drug structures, etc. so its definitely not a misnomer.

Then there’s this one. Talk about a relaxed atmosphere. I know here in the U.S. giving patient’s consultations when they get their prescriptions (at least new prescriptions) is required, and thanks to HIPAA you foreign pharmacies, foreign pharmacistscan’t talk to patients in just any old place you see fit. One now has to be conscious of confidentiality issues, discuss in a private place or at least in hushed tones so that even the patient can barely hear you (just kidding).  Anyway, so I wondered how such a concept would fly in this country here. I’m no expert so I can’t decipher the characters but I can at least guess that this is somewhere in Asia. I’m quite sure that the wait time here is less than 20 minutes but judging from the audience in the “waiting room”, folks probably want to hang around there for a little while anyway.

Okay, that’s all I could find for now. If you have any interesting pharmacy photos please feel free to forward them along! You’ll credit for it at the bottom of the page like other folks below :)

photo credit: Metro Centric John Pavelka and zionorbi via photopin cc

Medical Malpractice & Pharmacists

I have heard a few times that pharmacists used to be the most trusted professionals in the U.S., or at least that pharmacy was the most trusted profession. From my own personal experience I can believe it because in my interactions with patients some of them have divulged information to me and shared some personal stories that I know they have mot and most likely do not share with their own closest family members, talk less of a stranger in a lab coat that they only just met.

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Pharmacist Esther Chinedozi Amaka

I still think that for the most part we are still an upstanding profession and group of professionals. So when I came across the two stories below, I literally had to pick my jaw up from the floor. In the first story, a pharmacist shifted operations of the pharmacy (it was an independently-owned pharmacy) from the licensed location to, get this… her home. The pharmacy closed down and she continued to have medications from suppliers shipped to her home and she was dispensing them from her house!! Not just regular prescription drugs but controlled substances as well… I mean, seriously…? Fortunately, the Board of Pharmacy in Texas took control of that situation. Apparently, this particular pharmacist had already been in trouble with the state board because of a dispensing error that had occurred at another place of employment. We’re all human and we all make mistakes so I yes, that could have been avoided but I dare say that no pharmacist thinks they can’t make a mistake, and if they do…

Then there’s the next one… If there’s something that is true across virtually all states when it comes to pharmacy, it is that we have to keep and maintain accurate records. Our profession is very highly regulated, and with good reason. So when I saw the news clip below with this pharmacist, again I thought… What in the world…?

 

So do you believe his story?

Male Enhancement Pills Recalled

So yet again, some more “natural male enhancement supplements” have been yanked from the shelves (or the internet… depending on where one purchased them). The manufacturers of Night Bullet male enhancement pills  – Green Planet, Inc. – recalled its supplement because the FDA found they weren’t “all natural” after all, and they actually contained a medication similar to the active ingredient in Viagra. So it’s not a supplement after all… It’s an actual drug.

So what’s the big deal? Well, basically people who use Night Bullet, Sex Plus or Zoom-Zooma-Zoom would be at risk of experiencing the same side effects they would if they were using Viagra or Cialis. Not just that, but they are also at risk for having potentially serious drug interactions. When people think they are taking something that is all-natural, the tendency is not to imagine that it would interact with any other medications, but not so. Even herbal supplements can have drug interactions. In these cases though, the pharmaceutical components found will definitely have the same drug interactions as do Viagra and Cialis.

Here’s What They Look Like

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Night Bullet Male Enhancement Pills – front label

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Night Bullet Male Enhancement Pills – back label

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Sex Plus bottle – back

 

 

 

 

 

 

 

 

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Sex Plus bottle – front

 

 

 

 

 

 

 

 

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Zoom-Zooma-Zoom – front

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Zoom-Zooma-Zoom – back

 

 

 

 

 

 

 

 

The story is pretty much similar with the other two affected supplements. Sex Plus and Zoom-Zooma-Zoom. Sex Plus contains a mixture of drugs similar to those found in Viagra and Cialis, while Zoom-Zooma-Zoom contains a mixture of the active ingredients found in both Viagra and Cialis.

So… What to do? Return them to where you got them. Plain and simple. I don’t know if the manufacturers are offering any refunds but here are their company phone numbers and websites where you can call and find out:

  • Night Bullet – Green Planet, Inc. 877-621-2048
  • Sex Plus – 800-804-7037
  • Zoom-Zooma-Zoom – www.amrutamlife.com (they’re located in India so their website might be best for those not in India.)